Frequently Asked Questions

How do I place an order?

• You can place your secure order online.
• You can call to place your order at 1-800-297-4721.
• You can fax your order at 610-384-1012.

We have a printable size form for faxing or mailing here.

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What are your shipping and handling charges?

Shipping and Handling Chart
US $0.00 to $11.99 = $12.00 to $24.99 = $25.00 to $59.99 = $60.00 to $99.99 = $100.00 to $199.99 = $200.00 to $999.99 = $1000.00 up =	$7.49 $8.99 $9.49 $9.99 $11.99 $16.99 $21.99
Alaska & Hawaii $0.00 to $14.99 = $15.00 to $49.99 = $50.00 to $99.99 = $100.00 to $149.99 = $150.00 to $199.99 = $200.00 to $349.99 = $350.00 to $499.99 = $500.00 to $999.99 = $1000.00 up =	$12.49 $31.49 $34.49 $41.49 $45.49 $61.49 $68.49 $75.49 $96.49

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What forms of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express cards. Your credit card is charged when your order is shipped. Money orders, and cashiers checks are also accepted. USA personal and company checks are accepted with proper information and approval. We do not ship orders COD.

Online orders placed after 3pm EST (Monday-Friday) may ship the next business day.

Sales tax is only applicable in the state of Pennsylvania.

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Is online ordering secure from www.standris.com?

Yes. Standris Medical Supply™, Inc. has made every effort to make your shopping experience as safe and worry free as possible. Our shopping system supports secure (SSL) online ordering. Look for the in the corner of your browser at checkout.

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What is your return policy?

3M Littmann Electronic stethoscopes and Engraved Items are non-returnable! All other items may be returned or exchanged within 7 days of receipt of the order as long as they are in new and unused condition. All original package contents must be included. Personalized items may not be returned. Please phone or e-mail for a Return Authorization Number before returning any merchandise. There is a 10% restocking fee on all returns, unless you are returning the product to do an upgrade. All returned items must be in new and unused condition. Shipping charges are non-refundable.

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What is your privacy policy?

Standris Medical Supply™, Inc. does not share or sell our customer information.

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How long will it take to get my order?

Most orders are shipped the same day the order is received Monday through Friday. Delivery time via UPS ground service is about 2-5 business days depending on your location. We will alert you by phone or e-mail if an item is out of stock.

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What is an Address Correction Fee?

A UPS Address Correction Fee of $8.00 will be charged to your account for incomplete or incorrect addresses.

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Prices are subject to change without notice.

All information on www.standris.com is correct to the best of our knowledge; however Standris Medical Supply™, Inc. is not responsible for typographical errors.